Privacy Regulations Glow

In our Privacy Regulations, we use a number of definitions (these definitions can be used in singular and plural):

Cookie: a small file that is placed on (the IP address of) your computer via an internet site and records information about your visit to the Glow internet site; Regulations: these privacy regulations; Privacy legislation: The General Data Protection Regulation.

1. Explanatory notes to the Rules of Procedure

Glow may not process the data you provide to her without any doubt. The Privacy Act is designed to protect the privacy of individuals. This legislation limits the permitted use of your personal data by others. Under this law, Glow has a duty to its customers, suppliers and business relations:

• informing cookie lifestyle of how and purpose in which data is processed; • to report who can view the data; • ask permission to process certain data.

Glow cares about your privacy. Therefore, cookie lifestyle explains in these Regulations how it handles your data, what the purpose of its use is and for the processing of what data Glow must explicitly ask for your consent.

2. The personal data used by Glow and the purpose of its use

Glow (possibly) processes your personal data if you become or are or are of Glow, make a purchase or order, visit the website, subscribe to the newsletter, sign up for Glow newsletters or contact us via the contact form. Glow collects your name, address, phone number and email address from customers. From suppliers and business relationships, Glow collects name, phone number and email address. This data allows us to:

• to be able to handle financially and administratively the agreement that customers, suppliers and business relationships with Glow enter into; • to be able to provide our services; • to be able to reach customers, suppliers and business relations or interested parties if necessary; • to further develop/optimise our services; • offer you tailor-made information (newsletter).

IP addresses/cookies

Glow keeps track of IP addresses of (potential) customers, suppliers and business relations who visit the website. This data allows us to:

• to register which internet site/internet pages you visit; • improve the functionality and content of the website; • keep track of which topics or applications (potential) customers, suppliers and business relationships are interested in; • ensure that you do not receive the same information over and over again;

• improve the product range.

Explanations regarding the placing of cookies When you visit our website, cookies are automatically placed so that we can keep track of certain information based on your IP address. This includes information about how often you visit our website and which topics you are interested in. For more information, see our cookie policy on the website.

3. The provision of personal data to third parties

Glow does not provide personal information to individuals or companies outside the Glow organization, unless:

• required by a legal requirement; • necessary to execute an agreement that Glow has entered into with you; • you have given your consent.

4. Duties/secure access/confidentiality/retention period

• Glow only processes your personal data in accordance with the law. This means (among other things) that the data are processed only for the purpose for which they are obtained and in a proper/careful manner in accordance with the law and these Regulations. • your personal data can only be accessed by persons working for Glow, unless otherwise provided for in this Regulation. All your personal data is protected by Glow from unauthorized access. The security consists: • of having a personal password for each person working for Glow to log into the digital system. • the persons working for Glow have a duty of confidentiality regarding all personal data provided to Glow; • Glow has taken technical measures to protect the system it used against external infringements in accordance with the law; • your personal data will not be retained for longer than is necessary for proper administration and/or other established purposes. Glow has a period of two years after the last purchase, order, invoice or service provided, after which the data will be destroyed. The law may require a different retention period. If so, Glow will adhere to the prescribed legal retention period.

5. Your rights as a data subject

• right to information: the right to know if and what personal data of you are being processed and for what purpose; • ‘court of law’ means the right to access and copy such data in so far as it does not harm the privacy of another person; • the right to correct, supplement or delete data if necessary (right to correct and delete). The right to request (partial) deletion of your data can only be met if the retention of the data for another is not of significant importance and the data should not be retained under legislation; • the right of resistance: the right to oppose the processing of your data in certain cases; • the right to data portability: the right to receive the personal data that is retained from you in order to be transferred to another organisation;

• the right to a human gaze in automated decisions. In the case of an automated decision, there is the right to have the decision made by human intervention.

If you want to use your rights, you can indicate this by email at If your request is rejected, you will be explained why. One reason may be that your file contains information that is or may be of interest to others. You will receive notification from Glow within one month of receiving your request.

Even if you have a complaint about the way in which your personal data is processed, you can contact Glow and try to get out with you.

Do you have a (different) comment/question/suggestion? You can also contact us in writing.

Of course, Glow will also handle the personal data provided in this connection confidentially and carefully.

Our current contact details can be found on the Glow website.

Privacy Regulations Glow version February 2020